Term and Conditions

RETURN POLICY

100% Satisfaction Guarantee
www.TrunksDepot.com carries products made only of the highest quality raw materials. However we are aware that at times you may purchase an item and decide that it’s just not right for you. For this reason we have an easy return policy we will gladly replace the item or give you a refund minus shipping fees.
 
Return Conditions:
1.All merchandise must be returned in the condition, which it was sent and received.
2.Products showing wear and tear will not be accepted for return or refund.
3.You are responsible for all shipping charges. We recommend you ask the shipper for a tracking number before shipping to us. We are not responsible for any items until we receive them.
 
If you need to return an item, just follow these instructions:
1) Please call Toll free number (800) 618-7865, send an email to cs@trunksdepot.com, or fax request using (631) 520 9666 for RGA Number  to get  authorization.
2) Remember to get insurance when shipping the item back to us, in case of damage during transit. Failure to obtain insurance may cause your refund or replacement request to be denied if the item arrived or delivered to us damaged.
3). Include a note letting us know whether you would like a refund or exchange. If you would like an exchange, include the item name and item number you would like.
4) Once we have received the package undamaged, we will process your refund and replacement request.

SHIPPING POLICY

Shipping Info.
All orders are shipped via the United Parcel Service (UPS).

Ships out Same Day / Next Day
Shipping on the same day is also calcualted by weight and location, and will be calculated at the time of checkout. Packages are shipped on the Same business day (except Saturdays, Sundays, and Holidays) orders must be placed before 12:00PM EST ( Monday thru Thursday) and before 10:00AM EST on Friday because our factory closes early. The UPS does not guarantee delivery times.

Important Note
Once we receive your order, it is usually shipped based on the shipping option you have selected. Please add in this processing time for your order to the transit times shown above. If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day. We do not charge our customers handling fees if not stated otherwise.

Order Tracking
Please send an email to info@trunksdepot.com to request for order tracking number.

Lost Shipments
All UPS shipments will be considered lost if they have not arrived after 20 business days per the UPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund or replacement.

Incorrect Addresses
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.

Guaranteed Delivery
We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we’ll replace it - FREE.

Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be shipped via UPS .

Conditions:
1. You must allow enough time for the carrier to deliver your package. In the case of the UPS, it can take up to 10 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.

2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.

3. Please don’t try to file a false claim. We are informed as each package is delivered; we will be able to check if your package was delivered to you or not. If the carrier can provide confirmation that the package was delivered, we will not send a replacement. Likewise, we inspect each item before it ships. We can tell the difference between damage done in shipping and damage that had to be done by mishandling. Sorry that we had to include this paragraph, but while most customers are wonderful, there are always “bad apples” who ruin it for everyone and make us take these strict measures. Thanks for your attention.

Privacy Notice

At DistinctiveConceptsinc.com, your privacy is very important to us. Our privacy policy is designed to respect the privacy of visitors to our website. This policy describes how we gather information from our site's visitors and what we do with it.

How We Collect Information
Our web server automatically recognizes each visitor's domain name, and we collect the domain name of visitors to our website for the purposes of system administration. A domain name does not provide us with personally identifiable information.
You can visit our website without revealing any information about yourself. Our site is not set up to track, collect, or distribute personal information about you (such as name, address, e-mail address, telephone number and product preferences) unless you voluntarily input this information, such as when you sign up to receive our e-mail newsletter, when you ask us to e-mail a friend about this site or when you otherwise voluntarily input this information. Any information you input will be used by us only as described in the "How we use information" section of this statement.
We use electronic records to compile statistics about how collectively our visitors interact with our website. These statistics contain no personal information. By voluntarily providing us with information about yourself, you are consenting to our use of it in accordance with this policy.

How We Use Information
We use the personally identifiable information we collect for internal purposes only. Such as, for improving our products and services, sending you e-mail (at your request only) about topics you have specified, and learning about our users' needs.
Unless otherwise required by law or if pertinent to a judicial or governmental investigation, personally identifiable information is not shared with other organizations or persons. Should we ever need to make an exception, we will say so at the point where you are giving the information.
Information submitted or provided to us by a website user or any person or entity regarding us or our products or services, including but not limited to ideas for new products or services or modifications to existing products or services, shall be deemed non-confidential, and we shall be free to reproduce, use, disclose and distribute such information to others without limitation or attribution.

Cookie
Cookies are small text files that websites store on your computer's hard drive. When they are supplied from our site, they contain information you have given us and are intended to be a convenience to you. They eliminate the need to enter your name and e-mail address in certain forms on our site. They may also record how often you visit our website, or what pages you looked at, so that we may provide more of the types of editorial content that you enjoy or tailor advertising to your interests.
Distinctive Concepts, Inc. uses cookies only to store personally identifying information that you have provided to us. They are not capable of obtaining additional personally identifying information.

Children
We are very concerned about protecting children. Children under the age of 13 are not permitted to use our site without parental permission. We never share with outside companies the personally identifying information that children provide, and use it only for the stated purpose (for example: contacting the winner of a contest).
In some cases, such as our e-mail newsletter sign-up, we require a parent's written permission for children under 13 to participate. In cases where we would normally post a person's first name on our site (such as a contest winner), we will choose a false name for any child under 18, if a parent asks us to do so.

Other Websites
You have the opportunity to access other sites from  TrunksDepot.com, by either clicking on a site's link or on an advertisement. Please be aware that these sites are outside the control of Trunks Depot., and that the privacy policies for those websites are likely to differ from ours. We suggest contacting these sites for relevant information about their data collection.

International Orders Information

We Ship To The Following Countries
Austria, Australia, Belgium, Brazil, Canada, Denmark, England, Finland, France, Germany, Greenland, Guam, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Puerto Rico, Romania, Spain, Singapore, Sweden, Switzerland, United Kingdom, Virgin Islands; Spain.
 
What Are Your International Delivery Charges?
There is no way to calculate shipping to international countries on our website until an order has been placed and received. It all depends on how much your package weighs and the destination. All shipping is done through UPS but sometimes we may use United States Postal Services (USPS) if we notice the price is cheaper. The shipping charges on our site are for the United States Delivery only. All customers in United States to call us on Toll Free Number:  (800) 618-7865 , others should call 1 -(715) 379-0275 in order to quote you accurate shipping charges to your delivery location.
 
Customs And/Or Import Fees
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you the customer. We have no control over customs duties or import fees and sometimes we may not be able to predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information.
 
Note: Sometimes we may be able to quote and bill customer exact shipping charges, including all pertinent costs, from our factory to your door steps (home) when we ship via UPS and this depends on the destination. All customers in United States to call us on Toll Free Number: (800) 618-7865, others should call 1 -(715) 379-0275 for accurate shipping costs information.